Shipping Policy

Shipping, Return, and Refund Policy

Thank you for choosing DrippyWaves! This Shipping, Return, and Refund Policy (“Policy”) outlines our guidelines and procedures regarding shipping, returns, and refunds for products purchased through our website (the “Website”). Please read this Policy carefully before making a purchase.

  1. Shipping Information

1.1 Shipping Methods We offer various shipping methods to deliver your orders. The available shipping options and associated costs will be presented to you during the checkout process. Please note that the estimated delivery times provided are approximate and may vary depending on your location and external shipping carriers.

1.2 Order Processing Upon receiving your order, we will make every effort to process and ship it within the timeframe specified on the product page or during the checkout process. However, please understand that delays may occur due to unforeseen circumstances or high order volumes. We appreciate your patience and understanding.

1.3 Shipping Address Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays, misdelivery, or additional charges incurred due to incorrect or incomplete address information provided by the customer.

1.4 Shipment Tracking Once your order is shipped, we will provide you with a tracking number, if available. You can use this tracking number to monitor the progress of your shipment on the shipping carrier’s website or through the provided tracking link. Please note that tracking information may take some time to be updated.

1.5 International Shipping We currently offer international shipping to select countries. However, please be aware that additional customs duties, taxes, or fees may be applicable upon delivery, which are the sole responsibility of the customer. We recommend checking with your local customs office for more information on potential charges.

  1. Return and Refund Policy

2.1 Eligibility We want you to be satisfied with your purchase from DrippyWaves. If for any reason you are not completely happy with your order, we accept returns and provide refunds or exchanges, subject to the following conditions:

  • The request for return/exchange must be made within 15 days from the date of delivery.
  • The item(s) must be in their original condition, unused, unwashed, and with all original tags and packaging intact.

2.2 Return Process To initiate a return or exchange, please follow these steps:

  • Contact our customer support team at info@drippywaves.com within the specified return period and provide your order details and reason for the return/exchange.
  • Our customer support team will guide you through the return process, including providing you with a return shipping address, if applicable.
  • Pack the item(s) securely in the original packaging, along with any included accessories or documents.
  • Ship the item(s) back to us using a trackable shipping method. The return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged item).

2.3 Refund Process Once we receive and inspect the returned item(s) and confirm their eligibility for a refund, we will process your refund within 15 business days. The refund will be issued using the original payment method used during the purchase, unless otherwise agreed upon. Please note that the refund amount may exclude any original shipping charges, duties, or taxes paid.